Store Policy

CUSTOMER CARE

We accept orders through our website, email and through our "contact us" page.  We make every effort possible to answer your calls and request in a timely manner.

All orders are shipped via USPS or UPS.  Depending on the item you order and carrier will determine lead time.

Stock orders:
Ship within 1-2 business days

Perpetual and Countdown Calendars:
Ship within 5-7 business days

Serving Boards, Cutting Boards, Adventure Boards, Custom Signs and Artwork:
Ship within 7-10 business days

REFUNDS & EXCHANGES

All un-opened stock items may be returned within 10 days for full refund.  Once we receive the returned item the charges will be credited to your credit card excluding shipping costs.  Personalized items or opened items cannot be returned.

If you have questions about returning an item or its customization, please send an email to sylvancreekdesigns@gmail.com and we will follow up with you.

PAYMENT METHODS

We accept all major credit cards available through PAYPAL